1. Introduction

Mapleton Vineyard respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and disclose your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

Mapleton Vineyard is a family-owned vineyard located in Tea Tree, Tasmania, operating within the Coal River Valley wine region.

3. What Personal Information We Collect

We may collect the following types of personal information:

a. Personal Details

• Name
• Email address
• Phone number
• Billing and shipping address

b. Transaction Information

• Details of products purchased
• Payment details (processed securely via third-party providers)

c. Website Usage Data

• IP address
• Browser type and device information
• Pages visited and time spent on site

d. Communication Data

• Information provided when contacting us via forms, email or social media

4. How We Collect Information

We collect personal information when you:

• Make a purchase from our online store
• Contact us via our website or email
• Subscribe to updates or promotions
• Interact with our website (cookies and analytics)

5. How We Use Your Information

We use your personal information to:

• Process and fulfil orders, including delivery via postal services
• Communicate with you about your order or enquiry
• Provide customer support
• Improve our website, products and services
• Send marketing communications (only where consent is provided)
• Comply with legal obligations

6. Payment Information

Payments made on our website are processed through secure third-party payment providers. Mapleton Vineyard does not store full credit card details.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve user experience
• Analyse website traffic
• Personalise content

You can manage or disable cookies through your browser settings.

8. Disclosure of Personal Information

We may share your personal information with:

• Delivery and logistics providers (e.g. Australia Post) to fulfil orders
• Payment processing providers
• Website hosting and IT service providers

We do not sell or rent your personal information to third parties.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us using the details below.

11. Marketing Communications

If you have opted in, we may send you updates about our wines, events and offers.

You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

14. Contact Us

15. Governing Law

This Privacy Policy is governed by the laws of Australia, including the Privacy Act 1988 (Cth).